Our mission to work in a challenging industry in an ethical manner requires substantial effort. This effort starts at the top of the organization and works it's way through the entire staff. We owe it to our clients to represent them well, while at the same time, navigate the complex world of third party debt collections and abide by the rules of each state we are licensed in.
Being compliant is easy to say, harder to do. We have a formula for it!
We hire the best candidates to join our team and enforce a strict background check. We want the best representation for our agency every day on every call and expect them at their best.
The industry is ever-changing, hence, we provide our staff with regular re-training sessions to discuss changes in local laws, best practices, software changes, and much more.
We have a dedicated compliance team that is focused on ensuring our staff is executing best practices on every call and every interaction with a Client or Customer.
In today's business world, the best employees expect the best tools of the trade to perform their duties with limited restriction from their equipment throughout their day.
Our management team is on site and on the floor every moment that we are open. At any time, a team leader or floor manager is available for on demand mentoring for every agent.
Every payment is subject to auditing by our payment processing team to ensure that terms, amounts and account details are 100% correct and permitted by the customer for processing.